We very much welcome your comments. All of the feedback we receive helps us to enhance our service, so please tell us what we are doing well and where we need to improve. Get in touch using any of the means below:
1 Corsham Science Park
Telephone: 01225 302188
Pharmaxo strives to provide high-quality services to all our patients. We welcome feedback and suggestions from all our service users to enable us to shape and develop our services.
If you have had a positive experience, please let us know on the contact details above, so this can be shared and implemented across our team.
If you have any suggestions, comments or feedback please let our patient services team know.
Addressing any concerns
If you are unhappy with any aspects of your treatment or care provided by Pharmaxo then please contact us immediately. It is only by understanding issues you may have that we can work with you to address them.
There are a number of ways to contact us. In the first instance, you can call us on 01225 302188 and speak to one of our patient services administrators. Alternatively, you can or write to the Pharmaxo Quality and Compliance Team at the address or email below.
Pharmaxo Quality and Governance Team
1 Corsham Science Park
Your complaint will be logged and investigated in line with our complaint’s procedure. Following receipt of a complaint, you will be notified within 2 business days of the unique incident number and following investigation, we will follow up with you as agreed within 30 working days.
If you are still unhappy, please escalate your concerns in writing to the Pharmaxo Superintendent Pharmacist for further investigation. Please explain why you are unhappy with the resolution to support us in resolving your concerns fully.
Should you still be dissatisfied with the outcome of the investigation, you can raise your concerns with the following organisations:
Call the Care Quality Commission (CQC) directly on 03000 616 161 or email firstname.lastname@example.org
In Scotland, contact the Care Inspectorate (in Scotland) on 0345 600 9527 or email email@example.com
These organisations can provide advice and support in relation to care and patient safety issues.
For NHS patient, visit the following websites:
www.ombudsman.org.uk (England and Wales)
For privately funded services, information on the final stage of the complaints process is managed by ISCAS (Independent Sector Complaints Adjudication Service).