Are you a pharmaceutical company?

If you’re looking for a home healthcare provider who has an in-depth understanding of the different factors that can influence patient adherence, with a focus on both unintentional and intentional non-adherence, then talk to us.

We take a collaborative approach to understanding your product or brand, in order to build a home care offering that fully compliments your commercial and strategic objectives. Our patient support programme design begins with the identification of the key barriers to adherence to the specific drug we are working with. Only then can the appropriate support package be developed, ensuring that the right mix of support is delivered in the most effective way. 

There is no one size fits all solution, we identify the best type of interventions tailored to the product delivered at the appropriate time intervals delivered by the most appropriate team of healthcare professionals. 

How we work with you

We have extensive experience in the design and delivery of patient support programmes in conjunction with our pharmaceutical industry clients. A patients’ failure to adhere to their medication as prescribed (i.e. taking the correct doses at the appropriate intervals for the full duration of treatment) is well recognised. Our enhanced adherence programmes aim to maximise the likelihood that medicines will be taken as the healthcare professional intended, through a tailored mix of intervention, patient education, and support.

Unlike in the past, when effective treatments were often only available in hospital settings, effective remedies are available now in ambulatory settings. As chronic conditions become more prevalent, and treatment is more easily provided in the patient’s home, it makes modern treatments much more dependent on patient self-management. Often, in such settings, evidence-based treatments can fail to succeed because of a human factor, known as patient non-adherence.

With its prevalence reaching 50% of patients, medication non-adherence is a global issue of major public health concern. This is reflected in a recent report by the World Health Organisation which calls the non-adherence “a worldwide problem of striking magnitude” (WHO 2003). Given the interest and relevance of this topic, Pharmaxo Pharmacy Services (through its clinical services team) has developed strategies to effectively change the behaviour of both patients and healthcare professionals, enhancing patient adherence across the UK.

A key challenge for improving health outcomes is to develop and deliver effective adherence-enhancing interventions. Pharmaxo Pharmacy Services will work with you to develop, design and deliver bespoke programmes to address this.

Our services

Pharmaxo Pharmacy Services is an experienced national provider of high-quality specialist care to patients in their own home.

Our services span a wide range of therapies but broadly cover the following areas:

  • Home Medication Delivery dispensing and delivering medicines and ancillaries to patients at home.
  • Nursing Services ranging from providing patient training and education to drug administration, patient and home assessment visits and clinical monitoring visits.
  • Chemotherapy at Home providing an alternative to hospital visits for chemotherapy treatment.
  • Patient Support Programmes working in partnership to deliver treatment programmes that improve patient outcomes through supporting adherence and patient compliance.

Pharmaxo Pharmacy Services is a growing organisation and we are constantly seeking innovative ways to develop and deliver home care services to our customers and patients. Patients receiving their home healthcare service from Pharmaxo Pharmacy Services can expect:

  • Delivery of medication and supporting ancillaries, at a time that is convenient.
  • Specially trained pharmacists and nurses who understand the specific condition and support treatment.
  • Ongoing telephone patient support to when needed.
  • Coordinated treatment through close liaison between Pharmaxo Pharmacy Services and referring centre medical team.

Differentiating your brand

If you are looking for a home healthcare partner who has an in-depth understanding of the different factors that can influence patient adherence, then talk to us at Pharmaxo Pharmacy Services. Our programme design begins with the identification of the key barriers to adherence to the relevant drug class and more specifically to the specific drug we are working with. Only then can the appropriate support package be developed, ensuring that the right mix of support is delivered in the most effective way.

There is no one size fits all solution, we identify the best type of interventions tailored to the product delivered at the appropriate time intervals delivered by the most appropriate team of healthcare professionals. 

Examples of some of the interventions we deliver include:

  • Reminders and access to information to overcome forgetfulness, confusion, and misunderstandings.
  • Education to ensure that the patient understands the significance of their illness.
  • Managing expectations to help patients prepare for and cope with side effects.
  • Practical advice to minimise the potential for interactions and side effects.
  • Listening to patient concerns and talking through barriers to adherence and persistence.

Our patient support programs help ensure that patients get the maximum benefit from their medication whilst supporting the demands of multiple stakeholders including regulators, commissioners, and clinicians.

Patient support programs

Pharmaxo Pharmacy Services has experience in the design and delivery of Patient Support Programmes on behalf of our pharmaceutical industry clients.

We use adherence-related sciences to enable us to deliver our patient support programmes. This field operates across the boundaries between many disciplines, including, but not limited to: medicine, pharmacy, nursing, behavioural science, sociology, pharmacometrics, biostatistics and health economics. Pharmaxo Pharmacy Services is proud of the experience it has across these areas.

We address non-adherence through unearthing the individual patients ‘adherence determinants’. As a result, Pharmaxo Pharmacy Services has identified five main clusters of determinants which have a significant impact on patients’ adherence. These include factors relating to:

  • Social-economic factors
  • Healthcare team and system related factors
  • Condition-related factors
  • Therapy-related factors
  • Patient-related factors

Our in-depth understanding of our patient’s determinants, enable us to design and offer multifaceted interventions to help overcome these barriers. Our programmes can target multiple adherence determinants and as a result provide support for patients on more complex and challenging regimes.

Nursing support

The Pharmaxo Pharmacy Services nursing team are an integral part of our patient support programs and are trained to support patient adherence to the highest standards. Our nurses are provided with education and skills training on assessing the extent of nonadherence, its risk factors and evidence-based interventions.

We understand that adequate medication management by health professionals is key to guaranteeing optimal patient adherence. It is essential that our healthcare professionals have the relevant skills to support patients in the process of taking their medication as prescribed, both at the initiation of treatment and in the long-term (to avoid premature discontinuation of medication).

Our nursing team is at the forefront of delivering our patient support programmes to our patients. They aim to improve health outcomes and adherence through the delivery of our well-designed interventions and are pivotal to the success of the delivery of the interventions. Examples of some of the support provided include:

  • Provision of patient instructions and counselling
  • Reminder support
  • Close follow-up
  • Supervised self-monitoring
  • Rewards for success
  • Family therapy
  • Behavioural change
  • Crisis intervention
  • Manual telephone follow-up

Our nursing teams work in partnership with our customers to enable patients to receive their care at home or an alternative setting under their guidance. These nurses are available throughout the UK to provide:

  • Patient, carer, and healthcare professional education and training programs
  • Drug and therapy administration
  • Patient and home assessment visits
  • Clinical monitoring and feedback

All of our highly experienced nurses satisfy strict regulatory requirements and are subject to screening via the Disclosure and Barring Service and are registered with the Nursing and Midwifery Council (NMC). We also ensure continued personal and professional development and regular clinical competency audits and reviews for all of our nurses.

Customer feedback

We take exceptional care to make certain that we offer the very best service to our customers and patients. This ethos underpins all of our systems and culture and the everyday working practice of each and every member of our staff.

As an experienced national provider of high-quality specialist care to patients in their own home, it is extremely important that we capture and report on the level of service that we provide. As part of this commitment, Pharmaxo Pharmacy Services conducts regular satisfaction surveys with both its patients and the referring centres with whom we work closely with.