Guide to using the Pharmaxo Self Serve Portal

Welcome to a step by step guide to using the Pharmaxo Self Serve portal.

If you have any questions or wish to speak to a member of our team please click here.

 

1.Welcome Page

To start the process, you will need to have received a ‘service link’ via text message.
Once received, the next step is to click on the link included in the message.
Once the link is clicked, this will open a new window on your mobile phone. You will then be presented with the following welcome page which can be seen below.

To initiate the delivery booking process, click on the ‘Start’ button.

Welcome image

2.Confirming Current Stock Levels:

At this stage we’ll ask you to confirm your current stock levels.

One of the following Units of Measure will be presented to you.

  • Devices
  • Syringes
  • Tablets
  • Capsules
  • Vials
  • Tubes
  • Bottles
  • Days
  • Weeks

Please enter your current stock level next to the Unit of Measure displayed on the screen, and then click on the ‘Continue’ button to proceed.

 

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3. Selecting Ancillaries (If Applicable)

At this stage, you’ll be asked to confirm the ancillaries you require as part of your delivery.

Once you’ve selected the required ancillaries, click ‘Continue’.

If you don’t require any ancillaries, you can select ‘Request no ancillaries’ as this list is pre-approved by your hospital.

 

4. Specifying a Delivery Address

To confirm your preferred delivery address, you will be presented with an address description that Pharmaxo already has stored against your Patient Record.

For example, if your delivery address is your home address, you may see ‘HOME’ displayed.

If multiple delivery addresses are stored against your Patient Record, each address description will be presented for you to select. This could be Home, Work, Office etc.

Once confirmed, please click the ‘Continue’ button.

 

Delivery

5. Accepting a Delivery Date

You’ll then be presented with a proposed delivery date.

If you’re happy with this date, please select ‘Yes’ followed by clicking the ‘Continue’ button.

Alternatively, if this date displayed is not suitable, please select ‘No’ to choose an alternative delivery date.

 

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6. Delivery Confirmation Text

Once you’ve selected a preferred delivery date, you’ll be asked whether you would like to receive a delivery confirmation via text message?

Please select either ‘Yes’ or ‘No’ then click on the ‘Continue’ button.

 

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7. Delivery Booking Summary

The summary displayed outlines all the options you have selected through the Self-Service booking process. If the summary is correct, please click on the ‘Book Delivery’ button to complete your order.

If you wish to change, check, or correct any details, please click on ‘Go Back’ located in the top left-hand corner of your screen.

 

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8. Delivery Booking Confirmation

The booking confirmation screen is the final step, confirming that your request has been placed with Pharmaxo.

You may now close the window as the process is now complete.

 

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How to Decline a Delivery Date

8a. Declining a Delivery Date

You can decline a proposed delivery date by selecting ‘No’.

 

Decline Image One

8b. Select an Alternative Delivery Date

You’ll then be presented with a list of alternative delivery dates to choose from.

Choose a suitable new date, and click ‘Continue’.

 

Decline Delivery two

8c. New Delivery Date

The booking confirmation screen is the final step, confirming that your request has been placed with Pharmaxo.

You may now close the window as the process is now complete.

 

Decline Delivery Three

8d. A More Specific Time Option

Alternatively, you can request a more specific time slot on day of delivery.

Once a specific time slot has been specified, click ‘Continue’ to proceed onto the next step of the delivery booking process.

 

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8e. Delivery Booking Confirmation

The booking confirmation screen is the final step, confirming that your request has been placed with Pharmaxo.

You may now close the window as the process is now complete.

 

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8f. Request a Call Back

If you require assistance or are unsure of what to do, you can request a call back by clicking on the  Question mark. icon.

From there you will be able to request a call back from a member of the Pharmaxo Patient Support team.

 

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